Troubleshoot sick leave notifications that have not been transferred from NAV to Simployer Classic.

If a sick leave notification does not appear in Simployer Classic, this may be related to the transition to Altinn 3. Sick leave notifications are now retrieved directly from NAV instead of through Altinn.

Sick leave notifications are retrieved directly from NAV

Simployer Classic currently retrieves only sick leave notifications that the employee has approved and submitted to the employer in NAV. If the employee has not completed this step, the sick leave notification will not appear in Simployer Classic.

The sick leave notification PDF is not displayed

Simployer Classic currently registers only the essential data from the sick leave notification. This is the same data found in the PDF version of the notification.

NAV has not yet completed a solution for sending the PDF directly to HR systems such as Simployer Classic. The timeline for this functionality remains unclear. Until it becomes available, Simployer Classic displays only the basic data.

Check whether Simployer Classic received the sick leave notification

1. Open the left-hand menu in Simployer Classic.
2. Select Sick Leave.
3. Select Sick leave notifications.
4. Change the Status filter to show all statuses.
5. Enter the employee's name in the filter field to find the sick leave notification.

The sick leave notification is in My NAV but not in Simployer Classic

Follow the steps above to check the overview of received sick leave notifications.

If the sick leave notification is still missing, contact support. Support can check whether an issue occurred during the transfer from NAV to Simployer Classic. Provide the company number for the employee's unit and the date when the sick leave notification was expected to appear in Simployer Classic.