eNPS Benchmark

With the rising popularity of eNPS surveys, it has become an effective way to assess satisfaction across organizations. Most importantly, it provides managers with a tangible starting point to tackle issues in their team. By comparing your results to benchmarks, you can get an even better understanding of how your team or organization is doing.

Keep in mind, benchmarks can be used for guidance, but shouldn't be your only source when setting goals and targets. 

To calculate this, we took the answers from all the users across all departments and then applied the eNPS calculation, and then got the average value where each company stands.

In the table below, we present the Employee Surveys benchmark for both angles for the past years: 

What is considered to be a good score?
The most common answer to this question is that a score higher than 0 is good. Remember, these scores are coming from a range of -100 to 100; having more promoters than detractors is a good sign. An eNPS around the benchmark is already very good, and anything above that is excellent. 

Keep in mind that the average eNPS varies from industry to industry, country to country, and is affected by many other factors. Therefore, we recommend to focus on your score internally and setting up goals in relation to your team or organization.

It is also important to realize that eNPS Results are also affected seasonally, being August the month in the year with the lowest results, as opposed to January, which historically holds the highest (At company level). 

If you want to learn more about eNPS, please visit this article: eNPS in

Employee Surveys