The Simployer Service Level Agreement (SLA) outlines the service standards and commitments between Simployer Solutions AS and our customers. It defines system availability (uptime), support response times, and maintenance procedures to ensure reliable and continuous service.
The agreement guarantees 99.5% uptime per month, outlines categories of outages, and specifies which types count as downtime. It also includes routines for scheduled maintenance, backup, data recovery, and customer notifications.
The SLA ensures that Simployer delivers secure, stable, and well-supported services, with clear guidelines for support, system access, and service continuity.
Read more about this on our Trust Center: Simployer | Service Level Agreement
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