Simployer's Service Level Agreement (SLA) guarantees a system uptime of 99.5%, measured over each calendar month. This means the systems are expected to be operational 99.5% of the time during that period. Scheduled maintenance, extraordinary outages, and customer-caused outages are not counted as downtime and thus do not impact this uptime calculation.
Read more about this on our Trust Center: Simployer | SLA
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